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Customer Service

Return Policy and Procedures

Ryan's will accept the return of merchandise within 30 days from the date of purchase, provided the product returned is in a saleable condition. All boxes, packaging, and accessories must be returned. The original purchase invoice, or a copy, must accompany the return. All returns must be pre-authorized. The return will be inspected before applying credit or before giving a replacement or a refund less shipping if applicable. A restocking fee of 15% of the item's catalog price may be charged when an item is (a) returned without a box or packaging, (b) not saleable, or (c) returned after 30 days. Credit will be issued on the payment method of original purchase.

Product Return Reasons:

  1. Defective / Does not Work
    1. After verification inspection Ryan's Pet Supplies pays return shipping cost
  2. Different from what was ordered
    1. After verification inspection Ryan's Pet Supplies pays return shipping cost
  3. Item Damaged
    1. After verification inspection Ryan's Pet Supplies pays return shipping cost
  4. No longer needed or wanted
    1. Customer pays return costs - Credit issued minus shipping costs
  5. I ordered the wrong item / size
    1. Customer pays return costs - Credit issued minus return shipping costs

Seasonal items, books, videos, and DVD's, may not be returned for exchange or credit unless defective. Defective item will be replaced with the same title.
Merchandise under the manufacturer's warranty period must be returned to the manufacturer for repair or replacement. The manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair of return. For assistance with Manufacturer warranty contact information please call 1-800-525-7387 ext. 231.
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(800)525-7387   :    Fax: (602)258-4900   :    1805 East McDowell Road, Phoenix, AZ 85006

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